Business and Workplace Etiquette
Unless you sell a product or provide a service that no one else does, you are in a competition. While quality is of extreme importance, it is not necessarily the determining factor why clients will choose you or come back to you.
People do business with people.
Create rapport, build trust, show respect and do not leave anything to chance. Business etiquette gears you up with nothing else but essential tools to give you that extra charm and confidence when establishing long term and successful business relationships.
The atmosphere at the workplace impacts not only our results but also our well-being, attitude, and mental health. Each of us plays a vital role in creating a positive space at work. Etiquette provides essential tools for navigating various situations, some not so pleasant, to ensure we stay professional and avoid unnecessary conflict.
Networking
Name tags
Where best to meet people
Remembering names
Managing challenging situations
What to talk about
Entering groups and leaving the conversation
and more
Topics
Dining
General table rules of eating politely
Correct way of holding cutlery and glassware
Napkin etiquette
Cutlery placement when pausing, finished
Tricky food
and more
Business travel
Preparation
Expenses
High and low context cultures
Gifts
and more
Meetings
Where to sit best
How to interact
Effective communication
Agenda
and more
Digital etiquette
How to write an email
When not to send an email
Out of office
Media accounts
Conference calls
and more
Hosting clients
Invitation
Seating precedence
Things to consider
Payment and tipping
Guest's duties
Finger foods
and more
Self presentation
Body language
Dress considerations
First impression
Business cards
Things to avoid
and more
Confident communication
Eye contact and body language
Know your audience
Safe and taboo topics
Conversational criminals
Gossip
and more
Interviewing
Preparation
Behaviour during the interview
Informal interview
Follow-up
and more